OUR SERVICES

We have an extensive experience within operations team and perform a critical role in supporting the provision of IT platforms and systems to the business and members through the delivery of high quality systems and services. Our experience spans from web development, operational support, technology deployment, as well as technical guidance, fault rectification, change implementation and project activity. We provide advice and support on hardware and software.

The key to our success are:

• Effective and efficient solutions to client issues and queries.
• Proactive IT service delivery and assurance to stakeholders, staff, and clients.
• Continuity of IT support, and in many instances, out-of-hours or remote support for the business and service clients.
• Operational management of vendors who support the IT systems and applications for the business.
• End to end infrastructure, application development, support and maintenance
• The completion of IT service requests and incidents within agreed service levels with escalation of unresolved issues in a timely fashion is a must.

Other things we do:

• We create and maintain documentation of policies, procedures and operational manuals for business applications.
• We develop IT maintenance plans, database performance monitoring and ensuring system backups.
• We provide desktop hardware and software support. 
• We are certified Network Engineers.  
• We understand Change Management as it applies to IT systems and processes.

And in order to be able to support the above, our team members possess many years of IT support experience that may include desktop, server, database administration, telephony, web-development, hosting and maintenance, exchange installation and maintenance, security system installation, VPN solutions installation and support, project management and completion, terminal server installation, remote assistance and end user peripheral support. Besides all of the above, we take proactive approach in looking to drive improvements within the business to help reduce downtime as well as possessing excellent problem solving ability. We understand SB IT operational environment, including management and engagement of vendors both operationally and contractually. We are open 24/7.